IT Help Desk Solutions
Speed Up Ticket Resolution with Smart Automations
It may be surprising that many people don't know that a service and help desk aren't considered the same. While sometimes they are used interchangeably, in most cases, they are completely separate. Many times, companies will not have service desk, but few companies can have service desks without the other.
IBT is one of those IT help desk outsourcing Dubai that does it all. Whether you need to automatically assign incidents to technical staff, convert emails automatically into tickets or use trend analysis reports to get to the root of a serious problem, this is the help desk solution you need.
- Tracking of incoming problems
- Service Level Agreements (SLAs)
- Problem resolution
- Problem escalation procedures
- Automated notifications and alerts
- Reports about timing
- Customer reporting
Automate help desk activities, including ticket creation and assignment, to reduce manual efforts.
Centralized IT Asset Discovery and Management
Automatically track and manage your hardware and software assets from a single web console.
Accelerated Remote Support and Troubleshooting
Integration with Dameware Remote Support and SolarWinds tools accelerates troubleshooting.
Simplified IT Help Desk and Asset Management
- Manually managing service requests without help desk ticketing software can be a tedious process that’s also prone to error.
- Don’t waste time responding to repetitive, run-of-the-mill questions.
- Breaching your SLA could spell disaster for your business.
By leveraging IBT 24×7 Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, VoIP, networks, servers and Office Suite application support. Our goal is to help your team leverage technology to be more productive.
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