In today’s day and age where every individual has extremely easy access to multiple forms of communication, we provide expert telesales and marketing services to sell or market products or services directly to the end client. Be it a customer or another business, our contact center team are specialists who can implement various different strategies to meet the objectives of a client.
This forms an integral of any call center solution, this system exclusively handles incoming calls, emails, chats from your customer and effectively responds to their requirements, based on parameters defined by your business.
FEATURES:
- CRM Integration
- IVR Flexibility
- Automatic Call Distribution
- Queue Monitoring
- Skill-based routing for agents
- Priority Routing
- Time Based Routing
- Call Recording
- Chat Routing
- SMS Services
- Email Handling
With today's customers communicating via various platforms, a business needs an equally agile contact center that supports multiple channels to connect better with the customers. IBT multi-channel outbound call center solutions allow you to target your specific segments and enhance customer interaction.
FEATURES:Dialers
- Preview
- Progressive
- Predictive
- Language Based Routing
- Visualization Dashboards
- System Dasboards
- Call Load Analysis Dashboards
- Live Analytics
- Performance Dashboards
- Agent Efficiency Report
Multi-Channel Communication
SMS Services
Multi-Channel Automated SelfService and Outreach
CORE SERVICES:
- TELE SALES
- CUSTOMER SERVICES
- UP SELLING & CROSS SELLING
- TECHNICAL SUPPORT
- CUSTOMER ACQUISITION SERVICES
By providing cost-efficient and reliable contact center outsourcing solutions, we make it easier for you to achieve and exceed customer expectations. Focus on what you do best. We'll take care of the rest.
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